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Overwhelming demand for Disneyland tickets resulting in long delays – Delay

Everyone wants to go to Disneyland, at least judging by the long waits that followed to get to the Disney Parks website today, the first day for tickets and reservations before the park reopens on April 30.

Tickets went on sale at 8 a.m. Shortly thereafter, a post attempted to assuage any frustration at the site’s slow response.

“The wait is almost over,” said a page on DisneyParks.com. “Thank you for your great patience! Due to high demand, it is taking longer than expected. We have a lot of guests accessing our system, so you are now in a waiting room to plan your visit to the park. . “

Later that day, the approximate wait time was shown as “over an hour”.

A Disney spokesperson acknowledged the request and said the site had tried to limit the number of people accessing it to avoid any impact on transactions.

“We are experiencing high demand, given the historic nature of the Disneyland Resort reopening,” a company statement said. “To provide a solid customer experience, we deliberately push customers through the system and as a result wait times can be several hours or more depending on when you joined the queue. We still have plenty of reservation availability and plan to keep the system open overnight to meet demand.

The statement added, “Please do not refresh and we’ll get you through the queue as soon as possible.” We know that you are just as excited to return to the Disneyland Resort as to welcome you again, and we thank you for your patience as we work to welcome as many guests as possible. “

Disneyland and Disney California Adventure rides and attractions have been closed for more than a year due to the pandemic. For the reopening, ticket sales are limited to residents of California, and health and social distancing guidelines will be enforced when the doors finally open.

Disneyland will also open its new Avengers campus on June 4, a project also delayed by the pandemic. The new section of the park was originally scheduled to open last July.

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